Getting Action!

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Course Content

Session 1: Essential Communication Skills

You will learn:

• A definition of communication in business
• Examples of how people see things from different perspectives
• The skills of face-to-face communication
• A model for communicating effectively
• Using your satellite navigation system of communication
• How matching and mirroring creates bonds between people
• How pacing and leading creates progress in relationships
• How filters affect our belief systems
• The effective use of deletion, distortion and generalisation filters
• The three skills in the art of persuasion
• How to express your ideas through images and emotion

Session 2: Advanced Communication Skills

You will learn:

• A definition of advanced communication and how advanced communicators differ from the norm
• How we communicate thoughts from ourselves to another person and how that process could go wrong
• How our senses are used to assimilate information
• How information is monitored and assessed as we receive it and interpret it
• What we do with information that we receive
• How to identify the thinking patterns of other people by watching their eye movements
• The words that advanced communicators use to send and receive messages
• How ‘artfully vague’ language can create a higher level of understanding between people

Session 3: Building High Performance Teams

You will learn:

• Why teams sometimes fail to work effectively
• How to assess your team’s strengths and development areas
• Why long term goals are essential for highly motivated teams
• The Tuckman model of team development
• The Situation leadership model and how it fits with team development
• The seven characteristics of high-performing teams

Session 4: Effective Coaching Skills

You will learn:

• A definition of coaching for businesses
• Two tried and tested coaching models
• How to apply the coaching continuum to assess when and how to coach effectively
• How to ensure coaching sessions are effectively applied by the coachee
• How to give quality feedback when coaching
• The skills needed to coach in a team environment
• The skills of great coaches, including questioning and listening, reframing and clarification

Session 5: Delegation Skills

You will learn:

• A clear definition of delegation’s purposes and benefits
• Why some managers fail to delegate effectively
• Five must-ask questions for yourself before delegating
• What skills the person needs in order to be delegated to
• A series of ideas on how to delegate effectively
• Some situations that you might encounter, like “I don’t have time to do this”
• Why some people are unwilling to accepted delegated responsibility and what to do about it
• What to do after you’ve delegated tasks
• How to evaluate the results of delegated tasks
• The next steps to delegate effectively

Session 6: Emotional Intelligence

You will learn:

• What exactly EQ is, and how it’s defined in business
• Several business cases that clarify the results of Emotional Intelligence
• How the brain is set up to use emotions and the basics of understanding the emotional brain
• The five stages that make up emotional intelligence
• The competencies for effective application of EQ
• How to put highly-developed EQ skills into practice

Session 7: Leadership Styles

You will learn:

• Four styles that are used in business today: Autocratic, Democratic, Bureaucratic and Charismatic
• The advantages, disadvantages and uses of each of the styles
• Six ’emotional styles’ and when to use them
• The benefits of choosing a specific style and the results you can expect

Session 8: Management versus Leadership

You will learn:

• The characteristics of a leader and a manager
• What’s the main differences are between the two
• Different facets of management at different planes of the organisation
• The concept of SuperLeadership
• Results-oriented management
• The guidelines making up situational leadership
• Different ways to improve your management and leadership styles, including developing your personal brand, emotional intelligence, developing leadership skills, inspiring, energising and encouraging others

Session 9: Managing Change

You will learn:

• How to create the future by managing change
• The stimulus-response model of change
• A real example of how change affected a whole nation
  The reality of change – how Hertzberg and Maslow’s theories account for most of ourbehaviour and attitudes to change
• Six questions that facilitate change
• External drivers to change, including the PESTLE model
• Methods of dealing with resistance to change
• Tips for making change a reality
• Tips for setting and communicating the vision of change
• A six-step process for driving change forward within your business

Session 10: Managing Performance

You will learn:

• Why employees would not perform adequately
• How to define the purpose, duties and responsibilities of the employee
• How to define performance goals and measurable outcomes
• How to run a performance development meeting
• How to deal with attitude problems
• What to do if performance doesn’t improve
• The benefits of performance management
• The benefits of tapping into people’s potential

Session 11: Motivation Masterclass

You will learn:

• What motivation really is
• Hertzberg’s, McClelland’s Maslow’s and Vroom’s ideas
• The drivers of employee motivation
• Why motivation is important
• The four keys to personal drive and motivation
• Putting it into practice
• Creating a vision, empowering, energising, leading and inspiring

Session 12: Effective Time Management

You will learn:

• Is it possible to manage time?
• Four principles of effective use of time
• The time matrix for effective results
• Efficient Self-management tips
• Ideas for managing email effectively

Session 13: Conflict Management

You will learn:

• What is conflict?
• How to resolve conflict
• Resolutions formats for conflict
• Constructive v Destructive behaviours

Make An Enquiry

Please call us on 0333 320 2883
02476 992486 Email us at info@managementtrainingonline.co.uk or complete our online form below with what you are looking for and what you would like to achieve and we will get back to you with a free, no obligation proposal along with the costs.